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REGISTRATION FAQs

What is the Cancellation/Transfer Policy?

Cancellations received in writing by March 4, 2022 will receive a 50% refund. Refunds will not be issued after March 4, 2022. There will be no exceptions. Non-payment or non-attendance does not constitute a cancellation. If for any reason Space Foundation cancels or postpones this event, Space Foundation is not responsible for covering airfare and other travel costs incurred by attendees, exhibitors, or speakers.

Registration transfers will be processed through March 21, 2022. A $200 transfer fee will be assessed.

Please note: In the event of a cancellation, the refund of any deposits forwarded to hotels or other related business will be at the discretion of the supplier.

Please email [email protected] to initiate a transfer or cancellation.

Is online registration secure?

Payments are processed through Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security.

Are dining event tickets included with purchase?

Dining event tickets are not included with Space Symposium program registration and must be purchased.

Dining tickets can be purchased online or can be added to an existing registration by logging in to your Launchsquid account (information included in your confirmation email) or by calling Space Foundation’s Customer Relations Team at +1.800.691.4000. Dining event tickets may also be purchased onsite if space is available.

I need a copy of my receipt. Where can I find it?

You can access all your event details, including your receipt and QR code, by visiting www.launchsquid.com and signing in to your account. Once signed in, select My Events. Find the Space Symposium and press the Details button. You can Print Registration Receipt under the Printed Items tab.

I registered someone else. How do I get their receipts, QR code, or event information?

You can access all your event details (including details for others that you registered) by visiting www.launchsquid.com and signing in to your account. Once signed in, select My Events under your name. Find the dropdown box for My Events and you will see REGISTRATION OF OTHERS. Select the name and then press the Details button. You can Print Registration Receipt under the Printed Items tab.

Why am I being charged a credit card processing fee when I register online?

Your registration total includes a non-refundable payment processing fee that enables Space Foundation to minimize registration price increases as much as possible while still delivering a world-class Space Symposium experience. This fee is paid to a third-party that provides these services for Space Foundation and is not considered revenue for Space Foundation, a 501(c)(3) non-profit organization. If you prefer not to pay this transaction fee, you have the choice to pay via check. Online payment is an alternative to traditional types of payments and we are pleased to be able to continue to provide this convenience to our customers.

When will I receive my QR code for registrant check-in?

QR codes are automatically generated after registration is completed and are included in your confirmation email. If you cannot locate your confirmation email, visit Launchsquid.com to retrieve. Otherwise, please send your request to [email protected].

What if I forget to bring my registrant check-in QR code with me?

No problem! We can verify your registration and identity with a valid government-issued I.D.

Can someone else pick up my badge for me?

No. For security reasons, we do not allow registrants to receive their badges and registration materials without valid government-issued I.D.

If I am an Exhibitor, can I go to any of the Symposium sessions?

Space Symposium sessions are reserved for registrants. Exhibitors who are not also signed up as registrants cannot attend sessions.

I am not registered for the Space Symposium but would like to visit the Exhibit Center. Is there a pass to view only the exhibits?

Only paid Space Symposium registrants, exhibitors or registered visitors are allowed in the Exhibit Center. We do not offer an exhibits-only pass. All visitor passes are reserved and designated by exhibiting companies. Space Foundation does not have the authority to issue visitor passes.

May I take photos at Space Symposium?

Yes, photography and videotaping are allowed throughout the venue, the programs and the Exhibit Center, excluding private meetings and classified programs.

Where can I park?

The Broadmoor has limited parking available in their parking garage for $20/day. We encourage the use of off-site parking at the nearby Broadmoor World Arenawith complimentary shuttle service, or the use of complimentary shuttle services which transport attendees to/from our offsite hotels to the event. You can see participating Space Symposium hotels on the Lodging page.

Where can I find food and beverage during Space Symposium?

Please see the Dining Options page for on-campus / Broadmoor dining choices, as well as other off-campus restaurants and dining options.